Retail Reflections

At Retail Reflections we write and speak about everything to do with retail and consumer issues.

AT RETAIL REFLECTIONS WE WRITEAND SPEAK ABOUT EVERYTHING TO DO WITH RETAIL AND CONSUMER ISSUES

OUR CLIENTS

ANDREW BUSBY

Retail writer, former Forbes contributor, number one best-selling Amazon author with his book ‘Harry Was Right All Along’, Andrew is Global Retail Senior Director at Software AG and founder of Retail Reflections.

He is one of the most high-profile figures in retail – regularly recognised as a top global retail influencer, including by ReTHINK Retail and the Retail Technology Innovation Hub. Andrew is constantly in demand for both writing and speaking and is often quoted in the media – often appearing on TV, radio and in the national press.

In a retail career spanning over 20 years, Andrew held senior positions at Kingfisher and Superdrug. In addition to writing his own retail blog, Andrew is a member of the IORMA Advisory Board, a member of REAN, Advisory Board member at Retail Week, Founder of the Retail Advisory Board and is also editor at large for Retail Technology magazine.

ZANA BUSBY

Zana Busby MSc is a psychologist, coach, and keynote speaker with over two decades of experience in mental health and business psychology.

As a certified business psychologist, Zana is primarily focused on consumer behaviour, health and wellbeing at work, coaching, leadership development, and emotional intelligence. She is a member of The Association for Business Psychology.

At Retail Reflections, Zana is a chief consumer/business psychologist exploring consumer behaviour based on cognitive-behavioural science. She provides deeper insights and fresh perspectives to help retailers and brands understand customer needs, motivation, emotions, and desires.

Zana is also the founder of ZANA.B psychological studio – an integrative consultancy with human-centred and solution-oriented approach providing psychological interventions and coaching to individuals and organizations. This makes her ideal “go-to professional” for people working in retail industry who can benefit from Zana’s expertise in managing mental health and wellbeing.

She is a global keynote speaker and is often featured in the media, including BBC Radio, specialist retail press, newspapers and magazines, and as a guest psychologist on TV.

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