Retail Reflections

We have a unique presentation style!


Our unique combination of a retail expert and a consumer psychologist allows us to deliver insightful keynotes that will inspire your audience and leave a lasting positive impression. For your next conference, we can work from our proven themes that have been successful with widely varying audiences; or equally we can create a more bespoke, niche keynote to fit your particular requirements. We have a firm grasp of understanding what you want and creating the best solutions for your event – after all, we have a psychologist on our team! You tell us what you want, we deliver. It’s as simple as that.


Retail Trends 2020 - What You Really, Absolutely MUST Know

Confused by customer experience? Intimidated by Artificial Intelligence? Worried about returns? Here we look at what every retailer needs to pay attention to in 2020 and perhaps more importantly, which tech trends you should ignore.

These People Don't Use Commas

Generation Z – the first true digital natives are different. They think differently and act differently and they now make up 40% of all consumers. Gain valuable insights from a consumer psychologist on what you need to consider when marketing to this new breed of extra demanding consumers.

Human Centric Experiences - The Antidote To A Dystopian Tech State

Is the proliferation of technology having an adverse impact on our emotional well being? Technology in retail is one of the essential facilitators for both the online and the analogue customer journey. But it has to be considered in the right way: human first.

Shifting Consumer Expectations

We explore the key drivers behind modern consumers: what motivates them, what they expect from a brand and why the relationship between retailer and customer has changed forever.

The Psychology of the Consumer - What You Really Need to Know

In this unique keynote, Andrew moderates and provides a roadmap whilst Zana brings over 20 years’ experience as a business & consumer psychologist to explain the retail mysteries of our minds.


"Thank you for your invaluable contribution to the success of the 2nd InStore Marketing Conference"
2nd InStore Marketing Conference
"Our team was delighted to have such a passionate and charismatic speaker at the Future of Retail 2019 conference, Sofia. Zana, we believe your presentation was among the best ones during the event and we are convinced that the information you shared was a huge benefit to the attendees and will impact their future work"
Future of Retail Conference
"Rated as one of the most valuable and relevant speakers. Excellent and engaging"
Future of Retail Conference

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