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Guest blog Across the globe, countries are riding out the same storm in varying degrees. Suddenly, the term ‘essential’ has…

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Consumers are re-evaluating their relationship with spending and consumption in favour of deeper human values. They are prioritising and becoming…

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Any form of disrespectful, insulting, physically and/or psychologically harmful behaviour infused with covert or overt aggression, inflicted upon another human…

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Following the Covid-19 lockdown, the Retail industry counts as some of the worst affected labour market sectors, where millions of…

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Monday 15th June 2020 wasn’t just any ordinary day. It was the day that non-essential shops in UK were allowed…

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As relationship management is part of the topic in my upcoming webinar at the end of this month, “Wellness with…

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If the retail industry was going through stormy weather for the past decade, now it’s going through a hurricane brought…

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Why the “Staying Alert, Staying Alive” message means we’re are all in the same boat, or are we? Actually, we’re…

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There appear to be an increasing number of dissenting voices being heard as we go into week six of the…

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“When we are no longer able to change a challenging situation, we are challenged to change ourselves” – said Viktor…

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As we sit locked away in our homes, with our loved ones or isolated far from family, a lot of…

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Everybody is talking about how the coronavirus has changed our everyday lives: we are locked indoors, shops and bars and…

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The coronavirus outbreak has changed, at least for the time being, the dynamics of our daily lives in an unprecedented…

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This has taken me a long time to write. Not because it’s particularly long, as you can see, but because…

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It feels like writing anything about coronavirus (COVID-19), the virus which is now officially a global pandemic, is fraught with…

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International Women’s Day (IWD) is an event synonymous with inspiration. A celebration of women’s achievements, it also exists to promote dialogue…

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Brands have always sought to associate themselves with the most fashionable individuals of the day, be it simply to be…

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All the best brands have a sense of purpose. In these complex times, there’s no shortage of demand for a…

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There’s one retail conference that I’ve long been wanting to be involved with and that’s the CX Exchange – or…

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I don’t know about you but when I was a child I used to keep rabbits. Lovable and adorable, quite apart…

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There’s a misconception among the general public that the world of retail is moving inexorably to a fully digital experience,…

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Customer loyalty is everything. It is the Holy Grail, the pot of gold at the end of the rainbow, the…

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Now, I don’t know about you, but I’m frequently frustrated by what passes for personalisation these days. And frankly, the…

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There are certain taboo subjects which we tend to steer clear of, give a wide berth if you will. Like…

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I don’t know about you but it seems to me that in the crazily busy, demanding lives many of us now…

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The question of whether the future of retail lies in the hands of robotic salespeople is one people are beginning…

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I confess that I don’t have a pet. This wasn’t always the case, you see, I used to have a…

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As technology evolves, so too do the many threats. And with the prevalence of cyber-attacks across all industries, cyber security…

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Do you believe that consumers are buying your brand or that they are buying into your brand? If you are…

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This week I had the pleasure of chairing the stage at RetailEXPO 2019, held once again at London’s Olympia. The list…

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Are you falling guts over heads when making a business decision? Steve Jobs once said that there’s no reason not…

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We might not always associate humanity with artificial intelligence (AI) however, Retail Week Live managed to combine this somewhat paradoxical concept…

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With SciVisum and Mobify Think about this for a moment; do you consider yourself to be a patient, tolerant person?…

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Investing In A Brand-Customer Relationship Whether we want to admit it or not, the concept of relationships takes a central…

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How To Design A Winning Online Customer Experience Many factors determine the success of your online business but how you…

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Fulfillment just got a whole lot easier thanks to the launch of a new all-in-one service for small and medium-sized…

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First published in UPS Longitudes On the day that UPS launches its new eFullfillment service, and two months into the new year…

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Optimism is a moral choice – those aren’t my words but the words of Chelsea Clinton speaking at IBM Think…

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NRF 2019 once again took place at the Jacob K Javits Convention Centre in New York and again it was a…

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As every year Retail’s BIG Show, NRF, the world’s largest retail conference and expo, will again this month open its doors…

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Some people like to count it, whilst others like to hoard it and some (rather irritatingly) like to jangle it.…

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I was buying my wife a birthday gift just the other day, the conventional way – walking into a store…

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Why having a secure online payment method drives loyalty and helps deliver great customer experience Customer experience, customer journey, engagement, loyalty,…

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Is Brexit turning this year’s ‘season of goodwill’ into ‘the season of uncertainty’? If you, like me, have been following…

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You may well have seen the banned TV advertisement on Youtube, if not the cute (sometimes shocking) pictures of baby…

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Retail Reflections recently attended an evening hosted by Sutherland Labs to hear some of the results of something called the…

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The process to deliver what happens to be one of the most emotive topics of the modern era is inexorably…

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The news that Coast has collapsed into administration was met with the usual gnashing of teeth. And whilst stablemate Karen Millen has…

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Saturday October 21st 2017; if you’re a Huddersfield Town fan you’ll know the significance of this date. But as the…

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Remember the date: 20th September 2018. Because this is the date when Tesco launched their new discount brand Jack’s onto…

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The increasingly instantaneous nature of how the customer likes to shop, purchase and obtain their products has seen leading retailers…

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The plight of House of Fraser highlights a worrying trend which has huge implications for us all The news this morning…

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The fragile nature of human decision making and how to overcome our cognitive biases Which dress to wear? What to…

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With the emergence of the smartphone and AI-powered voice assistants like Siri that allow us to search with our voices,…

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Business and consumer psychologist explores the trap which is our own comfort zone, and just like us as individuals, so…

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In the second part of this Gen Z series, I look at digital dancing and why your stores are more important than…

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Why Generation Z Are Different To The Rest Of Us, And Why You Need To Pay Close Attention To Them…

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First published by PatelMiller 26th January 2018 If you are struggling to really get your head around A.I. then you…

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Mention automation in the supply chain and for many of us this conjures up an Orwellian vision of a future…

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We’re in fabulous Las Vegas for the inaugural IBM Think 2018. A truly huge spectacular conference with 30,000 delegates from…

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The retail landscape is evolving thanks to the rise of several economic trends, many of which involve technological innovations. Because…

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The 18th World Retail Congress took place last week in Madrid; Retail Reflections’ Andrew Busby was there to find out…

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A Retail Journey Back To The Future I thought I knew retail; maybe you thought you did too? Time for a…

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An evening with IBM and Retail Reflections We are living through the biggest period of disruption and change ever to…

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Psychology is a fascinating science of mind and behaviour Whenever I meet someone for the first time, the first reaction…

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What do the following have in common? Data Security Artificial Intelligence Quantum Computing Cloud Blockchain Watson Well, a strong clue…

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Day 2 of IBM Think 2018 began fast and ended loud! Check out our pictures from day 2.

That retail extravaganza, otherwise known as Retail Week Live, once again took place at the Intercontinental O2 in London last week.…

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Guest blog from Guardian, Telegraph & Huffington Post writer Chris Smith who argues the case for multi-brand fascias. With the…

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Think again! Do you remember the excitement you felt when you acquired your first car? Were you bursting with pride…

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The news today that Wesfarmers, owners of Bunnings, is to close up to 1 in 6 of its 240 Homebase…

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NRF 2018 was bigger and better than ever and around every corner was something new to see. So here it…

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Ahead of this year’s NRF, Retail Reflections announced our ‘Star of NRF 2018’ award; this was an award which would…

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The narrative has shifted – Artificial Intelligence will provide the platform upon which retail can grow & thrive Andrew Busby Trend 1: Blend…

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Day One If you believe the headlines, Mark Twain may have written retail’s epitaph: “The reports of my death are…

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Day 3 was – perhaps fittingly – book-ended by the one technology which everyone was talking about at NRF 2018:…

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We met the future of retail today – well sort of….. Many would have us believe that the future of…

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If you believe the headlines, Mark Twain may have written retail’s epitaph: The reports of my death are greatly exaggerated…

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Only days away, Retail’s BIG Show – National Retail Federation (NRF) in New York is nearly upon us. Retail Reflections…

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It’s that time of year, they seem to keep coming each and every day. No doubt you’ve read your fair…

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They say that money can’t buy happiness, however the odd £million in the bank sure goes a long way! But what…

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Our customers’ trust means everything to us. We will never stop working to earn and maintain it Apple December 2017…

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Think of your shopping habits compared with 10 years ago. Are they any different today? Chances are they are. And…

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It’s that time of year again – ‘tis the season to be merry, deck the halls with boughs of holly…

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The date is 22nd September 2014 – one that will go down in history as one of the darkest in…

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Twas the Friday after Thanksgiving and all around one could hear the sound of clicks and tills. For this wasn’t…

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Harnessing The Power Of Emotions When it comes to purchasing, we make many decisions every day whilst wrestling with information overload…

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The 12th InternetRetailing & eDelivery Conference took place last week in London; billed as ‘Energising Retail’ Retail Reflections’ Founder Andrew…

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Retail Ireland Summit 2017 took place this week at the Guinness Storehouse in Dublin; I was fortunate enough to be…

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If you’re thinking of attending Europe’s biggest digital media & marketing show next year take a tip from me –…

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Strong customer-brand relationships matter; marketers know that the modern consumer not only has high expectations when it comes to product, pricing and service but…

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Why Both Are Critical To Success – And How a Modest Toastie Inspired This Blog! In my job as a…

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American Fashion In The UK: Wrong Fit? Last week American Eagle announced that after only three years it was pulling out…

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Much is written about personalization and customer experience – the two are natural bedfellows – and if we believe much of…

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First published in Retail Week July 21st 2017 To succeed in the demanding world of the consumer customer experience is…

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Bob Dylan couldn’t have put it better when he wrote those lyrics back in 1964. And the times certainly are…

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First published in Retail Week 10th May 2017 Think of that last significant purchase you made. New laptop? A holiday?…

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Taken from Brave New World Radio Show with John Harrison: For most of us, online shopping has already changed our…

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This Jack Wills store relies not on technology, but on brilliant retail theatre. Take one medieval market town in Surrey,…

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Meet my two best friends ‘Personalisation’ & ‘Customer Experience’ Much is written about personalisation and customer experience – the two…

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Never has the High Street been more competitive, never has it been so dynamic and demanding and most importantly, never…

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It was Brands Hatch, the famous motor racing circuit in Kent, a few years ago and I had qualified my…

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