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July 24, 2017

First published in Retail Week July 21st 2017

To succeed in the demanding world of the consumer customer experience is everything – but we’ve all heard that many times before right?

A great view of the state of the nation in internet retailing and technology was on offer...

May 18, 2017

First published in Retail Week 10th May 2017

Think of that last significant purchase you made. New laptop? A holiday? New sofa? At this time of year maybe it was a new barbecue.

Now do something I’d imagine you rarely do (consciously that is).

Think of the process you wen...

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