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November 3, 2019

First published in Forbes October 23rd 2019

I don't know about you but it seems to me that in the crazily busy, demanding lives many of us now lead, time and space sometimes appears to bend to the point where it can be difficult to know which way's up.

The on-demand econ...

June 20, 2019

Whether we're dog lovers or cat lovers our love of animals is big business

I confess that I don’t have a pet. This wasn’t always the case, you see, I used to have a Siamese cat who just kind of adopted me as their pet parent. She was beautiful. She was a character and s...

May 5, 2019

This week I had the pleasure of chairing the stage at RetailEXPO 2019, held once again at London's Olympia.

The list of speakers was like a who's who of the industry, from Justin King to Kate Hardcastle to Andy Murray to Helen Dickinson to Michel Roux Jr.

From packed ses...

March 30, 2019

We might not always associate humanity with artificial intelligence (AI) however, Retail Week Live managed to combine this somewhat paradoxical concept to stunning effect.

Truly this year was the year that it felt like the conference not only came of age but put its mar...

March 20, 2019

With SciVisum and Mobify

Think about this for a moment; do you consider yourself to be a patient, tolerant person? Of course you do. We all are aren’t we?

Well, maybe so, but when it comes to our online behaviour most of us are anything but. Whether it be the length of t...

February 28, 2019

Fulfillment just got a whole lot easier thanks to the launch of a new all-in-one service for small and medium-sized businesses.

Here’s a question for you. What’s the one universal resource that grows larger the more we use it?

Answer: trust.

And together with fulfillment,...

February 28, 2019

First published in UPS Longitudes

On the day that UPS launches its new eFullfillment service, and two months into the new year already, it's worthwhile to reflect on the trends I predicted for 2019.

It’s that time of year again – no, it’s not just the holiday season. I’m...

February 21, 2019

IBM Think 2019 - a melting pot for great ideas

Optimism is a moral choice - those aren't my words but the words of Chelsea Clinton speaking at IBM Think 2019, and they seemed to capture the mood of this year's conference.

Back in December I published a Forbes article tit...

January 19, 2019

NRF 2019 once again took place at the Jacob K Javits Convention Centre in New York and again it was a feast of all things retail, retail technology this time sprinkled with a little fairy dust in the form of two memorable store visits (scroll down to find out more!).


January 6, 2019

Some people like to count it, whilst others like to hoard it and some (rather irritatingly) like to jangle it.

To what am I referring? Cash, of course.

However, one thing’s abundantly clear, we’re all doing less counting, less hoarding and, mercifully, less jangling. Bec...

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