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November 3, 2019

First published in Forbes October 23rd 2019

I don't know about you but it seems to me that in the crazily busy, demanding lives many of us now lead, time and space sometimes appears to bend to the point where it can be difficult to know which way's up.

The on-demand econ...

The question of whether the future of retail lies in the hands of robotic salespeople is one people are beginning to ask with increasing legitimacy. And some in-the-know analysts and even major retail businesses are starting to indicate that, indeed, this could be what...

June 20, 2019

Whether we're dog lovers or cat lovers our love of animals is big business

I confess that I don’t have a pet. This wasn’t always the case, you see, I used to have a Siamese cat who just kind of adopted me as their pet parent. She was beautiful. She was a character and s...

 Image: Pexels

As technology evolves, so too do the many threats. And with the prevalence of cyber-attacks across all industries, cyber security should no longer be an afterthought. This is especially true for the retail industry, which continues to be a prime target fo...

May 20, 2019

 Does your brand demonstrate emotional intelligence?

Do you believe that consumers are buying your brand or that they are buying into your brand?

If you are one of those retailers who find it difficult to repeat the once prosperous growth and success, you need to rethink...

May 5, 2019

This week I had the pleasure of chairing the stage at RetailEXPO 2019, held once again at London's Olympia.

The list of speakers was like a who's who of the industry, from Justin King to Kate Hardcastle to Andy Murray to Helen Dickinson to Michel Roux Jr.

From packed ses...

April 24, 2019

 Weighing up the odds - learn to trust your gut

Are you falling guts over heads when making a business decision?

Steve Jobs once said that there’s no reason not to follow your heart. He was referring to trusting your intuition.

In a highly complex and changeable global bu...

March 30, 2019

We might not always associate humanity with artificial intelligence (AI) however, Retail Week Live managed to combine this somewhat paradoxical concept to stunning effect.

Truly this year was the year that it felt like the conference not only came of age but put its mar...

March 20, 2019

With SciVisum and Mobify

Think about this for a moment; do you consider yourself to be a patient, tolerant person? Of course you do. We all are aren’t we?

Well, maybe so, but when it comes to our online behaviour most of us are anything but. Whether it be the length of t...

March 8, 2019

Investing In A Brand-Customer Relationship

Whether we want to admit it or not, the concept of relationships takes a central stage in our lives. As humans we are hard wired to continually search for closeness, love and interaction with other human beings.

After all, our w...

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