Shoptalk 2023 Day Two: You Gotta Pick A Pocket Or Two
I’ve already had many meetings at Shoptalk but there’s one which I wanted to share before getting into today’s roundup.…
Shoptalk 2023 Day One: Don’t You Just Love APIs?
Shoptalk hadn’t even begun before I think I might have found my killer technology use case for this year’s conference.…
The Most Important Metric In Retail
Retail is full of them, in fact if you’re in the industry you can’t get away from them; sales per…
Go On, I Dare You, Have Yourself A Merry Little Christmas
I imagine that in your household, Christmas preparations are gathering pace, the tree may already be up, lights shining brightly…
Deceit, Disappointment and Drama – My New Build Home Hell
An awful lot of retail column inches are consumed with discussing the customer experience, whether it be the good, the…
The Law Of Unintended Consequences
Because I have the pleasure of working for an enlightened, forward-thinking organisation, I am writing this not from the office…
Retail Quarterly Trend Review: Q3 2022
When I sat down to write this quarterly review, I found myself struggling to find anything positive to report, and…
Give Me A Break From Poor Service
Service, who needs it? Well, if you’re Novak Djokovich or Rafa Nadal, it’s fairly fundamental to your job, However, it…
Content, Cartoons and Curation – Shoptalk Europe 2022
Sixteen hour days, a constant round of interviews and content creation could only mean one thing; Shoptalk Europe 2022 was…
Retail 2022, Why This Year Will Be The Most Uncertain Ever
Inflation, rising costs, energy prices, the cost-of-living crisis global supply chain issues, food shortages and the war in Ukraine. Just…