Get Yourself Connected, The Writing’s On The Wall
“I‘m gonna get myself connected” — so said the Stereo MC’s back in September 1992. Little did they know that they were…
Where Are Retail’s Emerging Stars And Why Retail Must Do More To Attract New Talent
My retail journey began in what must be fairly typical style. I was eighteen and the family had recently moved…
The Metaverse, NFTs And Us, Why The Catatonic Consumer Threatens The Future Of Retail
Now, for those of you who have had the pleasure of reading some of my ramblings (and I thank you)…
Superdry – Why Cool Only Happens When You’re Using Both Thumbs
Since its beginnings in 1985 in Cheltenham, the Superdry brand has always been something of an enigma to me. Once…
IBM And NRF Second Global Consumer Retail Study Reveals That Consumers Want It All
IBM and NRF reveal the findings from their second global consumer retail study: hybrid shopping, the purpose driven consumer and…
The Ghost Of Retail Past, Present And Yet To Come – A Short Novella
It was Christmas Eve and whilst many were at home with their families, Retail was still hard at work. Because…
Why The Pandemic Will Accelerate The Shift To The Cloud
I’ve worked in numerous data centres both in the UK and abroad and seen the devastating impact on the business…
Learning To Speak Retail – What Every Sales Exec Needs To Know
Some advice for those in the technology sector who are working with retailers and finding that selling into retail is…
The Covid Customer Care Continuum – Is This Really As Good As It Gets?
We’ve all experienced it, you know what I’m referring to, listening to interminable muzak whilst on hold. Our crime? Simply…
What Retail Can Learn From Peppa Pig. No, Really!
Many moons ago I used to live in Dorset, just outside Poole to be precise. And in those days the…