Why The New Two Tiers Of Retail Ushers In An Exciting Era Of Customer Experience
The arrival of Covid-19 suddenly imposed shifts in consumers’ expectations, perspectives and behaviours, and this will usher in a new…
We Won’t Miss Debenhams Or Arcadia And Why ASOS And Boohoo Will Eventually Follow In Their Footsteps
With the news today that Boohoo are in talks with Arcadia to purchase the Dorothy Perkins, Wallis and Burton brands,…
Remember, we’re all in this together, but just don’t get too close
On this, Blue Monday, I am reflecting on the fact that 2020 has thankfully and finally, drawn to a socially…
Amazon, I’m Not In Love, So Don’t Forget It, It’s Just A Silly Phase I’m Going Through
And just becauseI call you upDon’t get me wrong, don’t think you’ve got it madeI’m not in love, no no,…
Retail And Hospitality Are Being Destroyed By Mathematicians And Modellers
There appear to be an increasing number of dissenting voices being heard as we go into week six of the…
“There can be no new grain without first burning the stubble”: retail after COVID-19
This has taken me a long time to write. Not because it’s particularly long, as you can see, but because…
It’s the end of the world as we know it: do you feel fine?
It feels like writing anything about coronavirus (COVID-19), the virus which is now officially a global pandemic, is fraught with…
Why I’m Delighted To Be Speaking At The CX Exchange For Retail
There’s one retail conference that I’ve long been wanting to be involved with and that’s the CX Exchange – or…
Say It With A Rabbit, They’re Really Rather Friendly You Know
I don’t know about you but when I was a child I used to keep rabbits. Lovable and adorable, quite apart…
Adobe Heralds A New Age Of Experience Management With Adobe Experience Manager In The Cloud
Now, I don’t know about you, but I’m frequently frustrated by what passes for personalisation these days. And frankly, the…