“There can be no new grain without first burning the stubble”: retail after COVID-19
This has taken me a long time to write. Not because it’s particularly long, as you can see, but because…
It’s the end of the world as we know it: do you feel fine?
It feels like writing anything about coronavirus (COVID-19), the virus which is now officially a global pandemic, is fraught with…
Why I’m Delighted To Be Speaking At The CX Exchange For Retail
There’s one retail conference that I’ve long been wanting to be involved with and that’s the CX Exchange – or…
Say It With A Rabbit, They’re Really Rather Friendly You Know
I don’t know about you but when I was a child I used to keep rabbits. Lovable and adorable, quite apart…
Adobe Heralds A New Age Of Experience Management With Adobe Experience Manager In The Cloud
Now, I don’t know about you, but I’m frequently frustrated by what passes for personalisation these days. And frankly, the…
Returns, An Epidemic Which The Fashion Industry Is Choosing To Ignore
There are certain taboo subjects which we tend to steer clear of, give a wide berth if you will. Like…
Fulfilment As A Service, Why The Future Of Delivery Is In The Clouds
I don’t know about you but it seems to me that in the crazily busy, demanding lives many of us now…
The Pet App Which Might Just be Man’s Best Friend: Here’s Why
I confess that I don’t have a pet. This wasn’t always the case, you see, I used to have a…
RetailEXPO 2019: Why We Are The Lucky Ones
This week I had the pleasure of chairing the stage at RetailEXPO 2019, held once again at London’s Olympia. The list…
People, Passion And AI – Retail Strikes Back!
We might not always associate humanity with artificial intelligence (AI) however, Retail Week Live managed to combine this somewhat paradoxical concept…