Author Archives: Andrew Busby

The arrival of Covid-19 suddenly imposed shifts in consumers’ expectations, perspectives and behaviours, and this will usher in a new…

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With the news today that Boohoo are in talks with Arcadia to purchase the Dorothy Perkins, Wallis and Burton brands,…

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On this, Blue Monday, I am reflecting on the fact that 2020 has thankfully and finally, drawn to a socially…

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And just becauseI call you upDon’t get me wrong, don’t think you’ve got it madeI’m not in love, no no,…

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There appear to be an increasing number of dissenting voices being heard as we go into week six of the…

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This has taken me a long time to write. Not because it’s particularly long, as you can see, but because…

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It feels like writing anything about coronavirus (COVID-19), the virus which is now officially a global pandemic, is fraught with…

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There’s one retail conference that I’ve long been wanting to be involved with and that’s the CX Exchange – or…

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I don’t know about you but when I was a child I used to keep rabbits. Lovable and adorable, quite apart…

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Now, I don’t know about you, but I’m frequently frustrated by what passes for personalisation these days. And frankly, the…

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