Author Archives: Andrew Busby

This has taken me a long time to write. Not because it’s particularly long, as you can see, but because…

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It feels like writing anything about coronavirus (COVID-19), the virus which is now officially a global pandemic, is fraught with…

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There’s one retail conference that I’ve long been wanting to be involved with and that’s the CX Exchange – or…

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I don’t know about you but when I was a child I used to keep rabbits. Lovable and adorable, quite apart…

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Now, I don’t know about you, but I’m frequently frustrated by what passes for personalisation these days. And frankly, the…

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There are certain taboo subjects which we tend to steer clear of, give a wide berth if you will. Like…

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I don’t know about you but it seems to me that in the crazily busy, demanding lives many of us now…

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I confess that I don’t have a pet. This wasn’t always the case, you see, I used to have a…

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This week I had the pleasure of chairing the stage at RetailEXPO 2019, held once again at London’s Olympia. The list…

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We might not always associate humanity with artificial intelligence (AI) however, Retail Week Live managed to combine this somewhat paradoxical concept…

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